ECR Maintenance Agreement

Want to avoid costly downtime when a Cash Register fails?
Routine inspections and maintenance can prevent these failures. We offer our customers maintenance arrangements to choose from, with varying coverage, hours and discounts.

Maintenance

Administration

To ensure effective implementation and control of maintenance activities.

Work Control System

To control the performance of maintenance in an efficient and safe manner such that economical, safe and reliable operation is optimized.

Conduct of Maintenance

To conduct maintenance in a safe and efficient manner.

Preventive Maintenance

To contribute to optimum performance and reliability of systems and equipment.

Maintenance Plan

We provide 2 types of maintenance agreement and benefits for our customers.

Premium Maintenance Agreement

  • Maintenance service is provided during business hours (Monday ~ Friday: 9.00am ~ 5.30pm) (Saturday: 9.00am ~ 1.00pm)
  • Breakdown service 24 x 7 (Include Sunday & Public Holiday)
  • 2 hours respond time
  • The maintenance shall consist of 4 periodic inspections per year
  • Provide loan unit if repair item need to take back to TESB Office
  • Spare parts priority reserved for contract customer
  • Include items / program changes and sales data backup
  • Include spare part coverage

Preventive Maintenance

  • Maintenance service is provided during business hours (Monday ~ Friday: 9.00am ~ 5.30pm) (Saturday: 9.00am ~ 1.00pm)
  • Breakdown service 9.00am ~ 10.00pm x 7 (Include Sunday & Public Holiday)
  • 2 hours respond time
  • The maintenance shall consist of 4 periodic inspections per year
  • Provide loan unit if repair item need to take back to TESB Office
  • Spare parts priority reserved for contract customer
  • Include items / program changes and sales data backup
  • Include spare part coverage

The Contract Lifecycle

Call or contact us today to ensure your cash register is protected at +60 88-701 333 (Support Hotline)

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